Customer Service: Building Successful Skills for the Twenty-First Century

Type

Book

Authors

Robert W Lucas

ISBN 10

0072938056

ISBN 13

9780072938050

Tags

Customer Relations, Communications, Business Communication

Description

Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel. - from Amzon

Number of Copies