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  Title Copies
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits 
Edition: Special ed. 
Year: 2009 
ISBN: 0814413331 
ISBN 13: 9780814413333 
Call No: 658.81
GOO
2009 
 1 
Crisis Management: Planning for the Inevitable 
Edition: 1st Printing 
Year: 1989 
ISBN: 0814458599 
ISBN 13: 9780814458594 
Call No: 658 FIN 1986 
 3 
Award Winning Customer Service: 101 Ways to Guarantee Great Performance 
Year: 2007 
ISBN: 0814474543 
ISBN 13: 9780814474549 
Call No: 658.8
EVE
2007 
 1 
First Aid Manual 
Edition: 9th ed, Irish ed 
Year: 2012 
ISBN: 1405378778 
ISBN 13: 9781405378772 
Call No: 616.02 KEL 2012 
 1 
Analytical Chemistry 
Edition: 6th Edition 
Year: 2016 
ISBN: 0471451622 
ISBN 13: 9780471451624 
Call No: 543.05 CHR 2004 
 1 
Occupational Health: Recognizing and Preventing Work-Related Disease and Injury 
Edition: 4 Sub 
Year: 2000 
ISBN: 0781719542 
ISBN 13: 9780781719544 
Call No: 616.98 OCC 2000 
 2 
Marketing, 2008 Edition 
Edition: 14 
Year: 2007 
ISBN: 0618962298 
ISBN 13: 9780618962297 
Call No: 658.8 PRI 2008 
 1 
Fraud Examination 
Edition: 4 
Year: 2011 
ISBN: 0538470844 
ISBN 13: 9780538470841 
Call No: 364.163 ALB 2012 
 1 
Principles of Economics 
Edition: 5 
Year: 2008 
ISBN: 0324589972 
ISBN 13: 9780324589979 
Call No: 330 MAN 2008 
 2 
Management 
Edition: 10 
Year: 2011 
ISBN: 0538479531 
ISBN 13: 9780538479530 
Call No: 658 DAF 2012 
 1 
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